Integro Massage and Wellness
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Privacy Policy
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All personal information, files and verbal discussion that take place inside the clinic, is confidential.
Privacy of personal information is very important to Integro Massage & Wellness. We are committed to collecting, using and disclosing personal information, only for purposes that are required for the services we provide.
Personal Information is, but not limited to:
Any information that relates to ones personal characteristics, health, activities and views. Business information is different, it is NOT personal, and therefore is not protected by privacy legislation.
Why We Collect Personal Information
Like many medical professions, we collect, use and disclose personal information in order to best treat our clients. The primary purpose of collecting personal information is to provide each client with the upmost respect and client care available. Personal information is used to help assess each individuals health needs, and advise them of their best options, and to protect both client and therapist.
Second primary purpose is to obtain a baseline of health information, so that we the therapists can provide an on going health plan, and we can identify changes that may occur over time to both the client and their needs.

Information We Collect
  • Health History
  • Family history
  • Physical Condition
  • Functional and Social Situation

Why We Collect Personal Information: Secondary Purposes
Like most organizations, Integro collects, uses and discloses information for secondary purposes. They are as follows: to invoice clients for good and services which have not been paid, to process credit card payments, or collect unpaid accounts.

Third Party Payments
Many services provided to our clients, can be paid for by third parties (insurance). These third parities often require clients consent or legislative authority, in order for us to direct bill, and disclose information to them

Client Files
Should a client require information or have questions about their files, we, as required by the CMTO keep all client files for a minimum of 10 years from their last appointment. 

Protecting Personal Information
We, at Integro Massage & Wellness understand the importance of protecting personal information. To insure the protection of personal information we:
  • Keep paper information in a secure and locked filing cabinet.
  • We provide electronic hardware that is safe coded with passwords
  • Paper information is only transmitted through sealed, addressed envelopes and/or boxes 
  • External consultants are agencies which have access, must enter into privacy agreements.


Retention and Destruction of Personal Information
We are required to obtain, and retain personal information to ensure that we can provide clients with answers to any questions they may have about the services provided for our own accountability or external regulatory bodies. Any content on paper is shredded.  Any electronic information is destroyed by forms of deletion, or physical destroying the hard drive.


Clients Right to Their Personal Information
With only a few exceptions, clients have the right to access their personal information. We will need to confirm your identity. If you are unknown, we do reserve the right to charge a nominal fee for such requests

All information is updated regularly, if you believe their is a mistake, you, as the client have the right to change said information. This applies to factual information only, not professional opinions we may have formed. Documentation may be required to us, on behalf of your file, stating there was in fact a mistake made. 


Questions
Do you have a questions of concern about the professionalism or competence of our services, please free to contact owner of Integro Massage & Wellness Amber Brereton, RMT at  613 539 6867, or by email.

If we can not answers your questions to your satisfaction, you can contact our regulatory body:
College of Massage Therapy of Ontario
1867 Yonge Street, Suite 810, Toronto, ON M4S 1Y5
1-800-465-1933
www.cmto.com
Cancellation Policy
We are reserving this time for you. If you are unable to make it to your appointment, we respectfully ask you to provide us with a minimum of 24 hours notice. If less than 24 hours notice is given you will be charged 50% of the scheduled appointment fee. If there is no notice of cancellation, the full amount of your appointment fee will be charged. We value your time so please respect ours.
Hours
Monday        9am-8pm
Tuesday         9am-5pm
Wednesday   9am-5pm
Thursday        9am-8pm
Friday              9am - 8pm
Saturday        12pm-6pm
Sunday          CLOSED

*We do try to accommodate clients, so please feel free to call or email us for appointments outside these hours.



Types of Payment Accepted:
Visa
Mastercard
Debit
​E-transfer
​American Express

​We can also submit to most  health insurances on your behalf. Check with us to see if your Health Insurance Provider will accept direct billing.
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